Like most apps, Chatloop needs to be able to use some of your personal information.
We do this in a way that is responsible and respectful of your privacy, but it is important that you understand what information is used and in what way.
This document covers in plain English:
What information Chatloop uses
Who uses it
Why Chatloop uses it
How it is used
Chatloop asks you for the following information:
your first language
the country you are currently living in
If you want, you can also share:
the city you are currently living in
a picture of you, or a picture that represents you
This information will be shown to the Chatloop users that are in the same chat group as you, and will be visible for the duration of the chat.
This information, , might also be shared with academic researchers (see below for more info).
Your biographical information will be used in the following ways:
Within a chat group, Chatloop users can click a button and see a profile of the people they are chatting with.
We may also use first language information to pair with who can speak their first language.
Put simply, it’s nice to know a little bit about the person your talking to. To put it into academic jargon, communication always occurs within some kind of context, and that context influences what people say to each other. A key component of that context is the people communicating. In that sense, it can’t be called authentic communication practice if you don’t know anything about the person you are talking to, because choosing what to say based on who we’re talking to is a key part of communication.
Also, knowing nationality and linguistic backgrounds can help with learning. Some examples:
If a knows that their is American, they’ll know that they’re hearing an American accent.
If a knows that a ’s first language is Arabic, they’ll be more understanding of the learner’s efforts to master the English writing system (it’s very different to the Arabic writing system).
If a knows that their is Singaporean, they’ll know that they’re reading Singaporean English, which can differ slightly from the so-called “standard” Englishes such as British or American English
Chatloop uses the messages that you send in a or when chatting with a
With your partners
With your Chatloop tutors, if you have any
With some Chatloop staff
With researchers of second language acquisition or refugee resettlement
We collect information about how much you use Chatloop and how much you're learning. For example, how many Chatloop activities you complete, how often you send messages, how long you have been actively using Chatloop and so on.
With your Chatloop , if you have any
With your partners
With academic researchers
With Chatloop staff
With investors, sponsors, and grant-giving organisations
Chatloop needs to know where your device (phone, tablet, computer) is located, which is information that your phone operating system (iOS, Android etc) or browser (Chrome, Safari, Edge etc) may maintain.
To know what timezone you are in, so Chatloop can display the correct times to you.
To make it easier for you to tell Chatloop your country and city of residence.
To verify that you are in the country that you say you are in.
Your operating system or browser will only give Chatloop information about your device location if you give the operating system or browser permission to do so. Once that permission has been granted, Chatloop will talk to the operating system or browser in the background to get your device location.
De-identification means removing any information from Chatloop conversations or elsewhere that could potentially identify you. More specifically:
Aggregate data is when a whole lot of individual information is combined together. Numbers on a spreadsheet, basically. No names, no information about any particular individual.
A learner is someone who is using Chatloop to learn a language. Usually from a refugee or asylum-seeking background.
A partner is someone who is using Chatloop to help someone else learn a language, by being someone they can practice the language with.
A tutor is someone who is assigned to learners to help, guide and mentor learners along their language learning journey.
A structured language learning activity undertaken by learners and partners within the Chatloop app, such as Chatfor10 and 20 Questions